![]() Endpoints from both systems can register to This feature can colocate with Unified SRST for Unified Communications Manager. Receive calls through the Survivability Gateway. Even if your network connection prevents you from reaching Webex, on-site endpoints can still make and Site survivabilityĮmploys a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service This feature ensures that your business is always reachable, even if your network connection to Webex breaks. It also allows third parties to enhance their Webex Calling analytics and reporting integrations.įor details, see Reports for Your Cloud Collaboration Portfolio This allows customers to do deeper analysis on their calling data from Webex Calling. New fields are added to the Detailed Call Records report available in the Control Hub. This feature is rolled out in phases for different regions.Įnhance the Webex Calling CDR with additional fields They can use locations to associate specific settings. Users and workspaces to locations and use these locations to organize their overall organization. ![]() Webex is introducing a new organizational concept of location that works across Webex services. To define the mapping with a range of numbers, and prefix and route the numbers to the PSTN associated with the location.įor more information, see Virtual Extension Configuration in Control Hub. Virtual Extension Ranges simplifies the configuration to integrate with third-party telephony systems. Webex Calling supports Virtual Extension Ranges When a call is placed by selecting the line, the call is routed from the PSTN connection toįor more information, see Configuration of shared lines and virtual lines across locations Webex Calling administrators can configure shared lines and virtual lines on the user’s devices and the Webex App for locations different ![]() User's devices and Webex App as multiline feature.įor more information, see Multi line support in Webex Calling using virtual lines.Įnable configuration of Multi line across Webex Calling locations Virtual lines enable Webex Calling administrators to create lines without requiring a license and user ID or email address. Have its unique caller-ID and voicemail with message waiting indication. Configure Call settings for each line, for example each line can See all the lines assigned to their devices in one place. Line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. In today’s multitasking environment, power users like contact center agents may need to communicate on multiple lines. Multi line Support in Webex Calling using Virtual Lines We want to make sure that you know about the major updates made available in Webex Calling. ![]()
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